The root cause was an overload on one application server impacting users with sessions on that server. We have increased capacity to alleviate this issue.
Posted Nov 17, 2023 - 11:37 NZDT
Resolved
This incident has been resolved.
Posted Nov 17, 2023 - 11:17 NZDT
Update
Service has been restored for affected customers. Thanks for your patience.
Posted Nov 17, 2023 - 11:16 NZDT
Update
We have identified the cause and will have service returned to affected customers shortly.
Regards, Ian
Posted Nov 17, 2023 - 11:15 NZDT
Update
This outage is isolated to one application server (impacting about 10% of access) which will be restarted shortly and will rectify the issue.
Posted Nov 17, 2023 - 11:08 NZDT
Update
This outage does not apply to all customers. We will report back as we identify the cause and solution.
Posted Nov 17, 2023 - 11:02 NZDT
Investigating
We are investigating an outage that has been reported by some customers. We will update shortly.
Posted Nov 17, 2023 - 10:58 NZDT
This incident affected: Main Application, Sync Services, and Mobile Applications.