Our hosting provider has provided an incident report following Monday’s unscheduled TimeFiler outage. The outage was caused by an issue in the virtual server hosting that compromised traffic between virtual servers. Our hosting provider has taken steps to prevent the issue from reoccurring.
Our thanks for your patience during the outage.
Regards,
The team at TimeFiler
Posted Sep 03, 2020 - 11:57 NZST
Resolved
We're now satisfied that the issue has been resolved by CCL and performance should be as normal. We will continue to monitor.
Our thanks again for your patience while the issue was worked through.
Posted Aug 31, 2020 - 11:10 NZST
Monitoring
CCL (our hosting provider) advises that the service should now be available as normal. We will continue to monitor and will post an update after CCL sends us an incident report.
Our thanks for your patience while we worked with CCL to restore connectivity.
Posted Aug 31, 2020 - 10:56 NZST
Update
Users can log in, but performance is degraded. Users will likely see a message "Waiting for desktop.timefiler.com". The engineers are investigating why this service is taking a long time to respond, but it will and the user can then continue their session.
We'll continue to update until resolution. Thank you for your patience.
Posted Aug 31, 2020 - 10:48 NZST
Update
The service is now accepting logins. We haven't yet had confirmation that the outage has been fixed, but users might now be able to log in.
Please note that your TimeFiler data will not be compromised by this outage.
Posted Aug 31, 2020 - 10:18 NZST
Update
The engineers continue to work on the problem. We are expecting a status update from them shortly and will update this incident ASAP.
Posted Aug 31, 2020 - 10:08 NZST
Update
The outage continues and we apologise for the inconvenience this is causing our users.
Please be reassured that CCL's engineers and our own experts are placing the highest priority on this and working to restore access as will as possible.
Posted Aug 31, 2020 - 09:47 NZST
Update
We are continuing to work on a fix for this issue.
Posted Aug 31, 2020 - 09:30 NZST
Identified
Our hosting provider has a senior engineer working directly on the issue. We will update as we get further information.
Posted Aug 31, 2020 - 09:00 NZST
Update
Our hosting company continues to investigate.
We've been in contact with them since 8:10 and they are an extremely reputable organisation so we are confident they will restore access as soon as possible.
We understand the impact a Monday morning outage has for many of our customers and will advise as soon as we have further information.
Posted Aug 31, 2020 - 08:44 NZST
Investigating
Our monitoring is reporting a partial outage at the moment. We are looking into it and will report further shortly.
It appears to be intermittent with our hosting provider.
Posted Aug 31, 2020 - 08:21 NZST
This incident affected: Main Application, Sync Services, and Mobile Applications.