Resolved -
This incident has been resolved.
Jul 3, 21:07 NZST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 3, 20:47 NZST
Update -
Our independent pingdom monitoring is showing the TimeFiler service is is back online again. We don't yet have formal confirmation from our hosting provider so we won't yet close this outage notice, and will update as we learn more.
Jul 3, 20:40 NZST
Update -
Our hosting provider is still working through the issue. We expect to know more in 30min and will post as soon as we have further information.
Jul 3, 20:29 NZST
Update -
Our hosting provider is still investigating. It appears to be impacting all customers of that data centre, and we don't yet have an estimated resolution timeframe.
Jul 3, 20:11 NZST
Update -
We are continuing to investigate this issue.
Jul 3, 19:48 NZST
Update -
We are continuing to investigate this issue.
Jul 3, 19:42 NZST
Update -
Our primary hosting provider (CCL, part of Spark NZ) has confirmed an outage at their Christchurch NZ data centre, which hosts the TimeFiler service. We'll update as we receive further information.
Jul 3, 19:39 NZST
Investigating -
It appears our hosting provider has an outage - we are in contact with them and will report back as we learn more.
Jul 3, 19:29 NZST
